This document serves as both our Website Privacy Policy and our HIPAA Notice of Privacy Practices as required by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the Health Information Technology for Economic and Clinical Health (HITECH) Act.
NeuroKare ("we," "us," or "our") is a medical clinic operating at the intersection of neuroinflammation, chronic pain, and neuroplastic recovery. Our physician, Dr. John Lee, M.D., is a dual board-certified physician providing telemedicine services through the NeuroReset Program.
As a healthcare provider offering clinical services, NeuroKare is considered a Covered Entity under HIPAA and is required to protect the privacy and security of your Protected Health Information (PHI).
Contact Information:
NeuroKare Medical Clinic
Email: info[at]neurokare.com
Website: neurokare.com
Any individually identifiable health information — including information about your physical or mental health condition, healthcare services provided to you, or payment for healthcare — constitutes PHI under HIPAA. We treat all such information with the highest level of protection.
We use the information we collect to:
We do not sell your personal information or PHI to third parties. We do not use your PHI for marketing purposes without your explicit written authorization.
Under HIPAA, we are permitted to use and disclose your PHI without your written authorization for the following purposes:
We may use and disclose your PHI to provide, coordinate, or manage your healthcare and any related services. This includes sharing information with other healthcare providers involved in your care, if applicable.
We may use and disclose your PHI to obtain payment for services rendered, including submitting claims and managing billing.
We may use and disclose your PHI for our internal operations, including quality assessment, training, compliance, and business management activities.
We will disclose your PHI when required to do so by federal, state, or local law, including in response to a court order, subpoena, or lawful request by public health authorities.
All other uses and disclosures of your PHI — including most marketing activities, sale of PHI, and disclosures of psychotherapy notes — require your specific written authorization, which you may revoke at any time.
You have the following rights regarding your Protected Health Information:
You have the right to inspect and obtain a copy of your PHI that we maintain in a designated record set.
You may request that we correct or amend your PHI if you believe it is inaccurate or incomplete.
You may request restrictions on how we use or disclose your PHI for treatment, payment, or operations.
You may request that we communicate with you about your PHI in a specific way or at a specific location.
You may request a list of certain disclosures of your PHI that we have made in the past six years.
You have the right to receive a paper copy of this Notice of Privacy Practices at any time upon request.
You may file a complaint with us or with the U.S. Department of Health and Human Services if you believe your privacy rights have been violated.
You have the right to opt out of receiving fundraising communications from us at any time.
To exercise any of these rights, please contact us in writing at info[at]neurokare.com. We will respond to your request within 30 days.
We implement administrative, physical, and technical safeguards to protect your PHI as required by the HIPAA Security Rule, including:
In the event of a breach of unsecured PHI, we will notify you and the appropriate authorities as required by the HIPAA Breach Notification Rule within 60 days of discovering the breach.
NeuroKare provides telemedicine services through Dr. John Lee, M.D. Telemedicine services are subject to state-specific licensing and practice requirements. By enrolling in our program, you confirm that you are located in a state where Dr. Lee is licensed to practice medicine at the time of your consultation.
It is your responsibility to ensure that telemedicine services from NeuroKare are permitted in your state of residence. NeuroKare reserves the right to decline service to patients located in states where we are not authorized to provide care.
We work with the following categories of third-party service providers who may have access to your information in the course of providing services to us. Where required by HIPAA, we have entered into Business Associate Agreements with these vendors:
These third parties are contractually obligated to protect your information and use it only for the purposes for which it was shared. We are not responsible for the privacy practices of third-party websites linked from our site.
Our services are intended for adults aged 18 and older. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have collected information from a minor, we will promptly delete it. If you believe we have inadvertently collected information from a minor, please contact us immediately.
We reserve the right to change this Privacy Policy and Notice of Privacy Practices at any time. We are required by law to abide by the terms of the notice currently in effect. If we make material changes, we will post the updated notice on our website and, where required, notify you directly.
We encourage you to review this policy periodically. Your continued use of our services after changes are posted constitutes your acceptance of those changes.
If you have questions about this Privacy Policy, wish to exercise your rights, or believe your privacy rights have been violated, please contact us:
You may contact our Privacy Officer at any time with questions, concerns, or complaints.
Email: privacy[at]neurokare.com
File a Complaint with HHS:
You also have the right to file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights if you believe your HIPAA privacy rights have been violated. You will not be retaliated against for filing a complaint.